Healthcare
The Amazonification of Healthcare
The Amazonification of Healthcare
The digital age is no longer about just the product – it’s equally about the customer experience.
In turn, businesses are competing on their ability to deliver quantifiable results to empowered consumers, who are:
- Informed
- Proactive
- Demanding
- Discerning
- Cost-conscious
Naturally, empowered consumers have high expectations of the services and brands they choose to integrate into their lives – and Amazon’s buying experience, which is ultra-fast, convenient, innovative, and driven by user reviews, is the perfect example of this trend in action.
This “Amazonification effect” is transforming every industry from retail to finance – and the healthcare industry is now set to change forever for both consumers and businesses.
Dreams of Amazonification
Today’s infographic comes to us from Publicis Health, and it shows the shift occurring in the healthcare space to a new outcome-based economy that is powered by an increasingly digital and data-driven experience.
It’s also led by the millennial generation, a group that is seeing buying power finally line up with their influence. These digital natives see no reason for the healthcare experience to be stuck in its old ways – they demand a fast, digital, convenient, and quantified version of healthcare along with ongoing relationships.
The ideal healthcare experience for this group looks something like this:
Convenient access
59% of U.S. healthcare consumers want their digital healthcare experience to mirror retail.
Digital channels
74% of millennial patients value the ability to book appointments and pay bills online.
Ongoing relationship
48% of healthcare consumers want to partner with their healthcare providers for personalized treatment.
Treating patients more like retail consumers will be a paradigm shift for healthcare – and it will require companies to invest in areas like big data to complete the patient experience.
An Ongoing Relationship
The patient-healthcare provider relationship is ever-changing.
As consumer demands grow, there is also an increased pressure on healthcare providers and pharma businesses to deliver. Patients no longer accept being told what they need, instead wanting to take more control of their health.
A more connected relationship with their healthcare provider can help achieve this goal. It’s made up of four components:
- Identify patient needs
- Uncover evolving needs by employing self-reporting to understand patterns of change
- Meet patient needs by enabling connected services for predictive interventions
- Match real life experience to treatment decisions, by using data to get a 360-degree of the patient
This can lead not only to a better patient care experience, but also better outcomes.
The Supportive Care Trifecta
An effective supportive care platform simplifies the many moving pieces that must come together in the patient care process. It leverages the following trifecta:
1. Service design
Connects services and workflows for optimal end-to-end experience, while also giving patients with the resources to engage with their own healthcare.
2. Technology activation
Backbone for delivering patient care to each stakeholder that is supported by artificial intelligence (AI) technology for a seamless experience.
3. Data intelligence
Right dashboards contribute to unearth analytic insights, revealing unique patient stories for strategic, tailored treatment.
Connecting humans with health systems, a supportive care platform links all players and workflows involved. The result? Quantifiable outcomes, and a clear return on investment.
Adopting big data in healthcare can yield:
- 20%-30% in cost savings
- 35% rise in patient access
- 20% improvement in outcomes
- 30% growth in revenue
Why it Matters
The supportive care platform drives business value by aligning collective commitments of key players in the healthcare industry.
Stakeholder | Value | Outcomes |
---|---|---|
Patient | - Improved awareness - Better engagement - Personalized experience | - Increased survival rates - Better quality of life |
Healthcare providers | - Better delivery - Improved efficiency - Improved efficacy | - Reduced hospitalization rates - More efficient, successful treatment - Increased use of resources |
Pharma | - Leading customer and patient insight - Improved customer and patient credibility | - Improved adherence - Detailed understanding of patients |
The evolving needs of healthcare consumers call for building long-term relationships between patients and healthcare providers.
With the disruptive solution of an intelligence-powered care system, pharma companies can further these ongoing relationships and advance both patient and business outcomes.
This is part four of a seven part series. Stay tuned by subscribing to Visual Capitalist for free, as we go into these six forces in more detail in the future.
Demographics
Charted: Global Tobacco Use by Country and Sex
This visual shows tobacco use by country and sex, highlighting which countries still have a high prevalence of smoking.
Charting Global Tobacco Use by Country and Sex
This was originally posted on our Voronoi app. Download the app for free on iOS or Android and discover incredible data-driven charts from a variety of trusted sources.
Globally, rates of tobacco use have been falling for decades. Today, it is estimated that one-in-five people around the world use tobacco products, according to data from the World Health Organization (WHO).
That’s still enough people to have a sizable impact on both global healthcare and the environment. And the prevalence of tobacco use by country, and by sex, varies widely.
This chart shows current tobacco use in selected countries around the world using WHO estimates for 2022.
Which People Smoke the Most?
Below we examine the entire dataset of global countries by 2022 tobacco use. Estimates are of people aged 15 years and older and include both smoked and smokeless tobacco (including vaping). Countries that had no data for 2022 have been omitted.
In almost every country, males use tobacco more than females. Globally, 36% of men are tobacco users compared to just 8% of women.
Country | Total Prevalence (%) | Male (%) | Female (%) |
---|---|---|---|
🇦🇫 Afghanistan | 22.1 | 38.3 | 5.9 |
🇦🇱 Albania | 22.4 | 38.7 | 6.6 |
🇩🇿 Algeria | 21.6 | 41.9 | 0.7 |
🇦🇩 Andorra | 33.6 | 33.3 | 33.8 |
🇦🇷 Argentina | 23.1 | 28.2 | 18.1 |
🇦🇲 Armenia | 22.5 | 49.3 | 1.7 |
🇦🇺 Australia | 12.5 | 14.8 | 10.3 |
🇦🇹 Austria | 22.0 | 23.7 | 20.5 |
🇦🇿 Azerbaijan | 19.3 | 39.6 | 0.1 |
🇧🇸 Bahamas | 10.7 | 20.6 | 2.1 |
🇧🇠Bahrain | 18.1 | 25.7 | 4.9 |
🇧🇩 Bangladesh | 31.1 | 48.9 | 14.2 |
🇧🇧 Barbados | 6.5 | 11.7 | 1.7 |
🇧🇾 Belarus | 27.9 | 47.2 | 12.0 |
🇧🇪 Belgium | 24.7 | 27.4 | 22.1 |
🇧🇿 Belize | 8.7 | 15.5 | 1.9 |
🇧🇯 Benin | 5.5 | 9.5 | 1.7 |
🇧🇹 Bhutan | 19.6 | 27.2 | 11.0 |
🇧🇴 Bolivia | 12.2 | 20.4 | 4.1 |
🇧🇦 Bosnia and Herzegovina | 35.1 | 41.0 | 29.5 |
🇧🇼 Botswana | 18.1 | 30.2 | 6.5 |
🇧🇷 Brazil | 12.3 | 15.7 | 9.1 |
🇧🇳 Brunei Darussalam | 17.1 | 31.3 | 2.2 |
🇧🇬 Bulgaria | 34.0 | 38.1 | 30.2 |
🇧🇫 Burkina Faso | 13.5 | 21.7 | 5.5 |
🇧🇮 Burundi | 10.0 | 15.2 | 5.0 |
🇨🇻 Cabo Verde | 10.5 | 16.2 | 5.0 |
🇰🇠Cambodia | 16.1 | 27.3 | 5.5 |
🇨🇲 Cameroon | 5.6 | 10.2 | 1.1 |
🇨🇦 Canada | 11.4 | 13.7 | 9.2 |
🇹🇩 Chad | 6.8 | 12.3 | 1.4 |
🇨🇱 Chile | 28.2 | 30.6 | 25.8 |
🇨🇳 China | 24.9 | 47.3 | 2.0 |
🇨🇴 Colombia | 8.2 | 12.1 | 4.5 |
🇰🇲 Comoros | 16.2 | 26.2 | 6.2 |
🇨🇬 Congo | 15.0 | 28.2 | 2.0 |
🇨🇰 Cook Islands | 25.5 | 30.3 | 21.4 |
🇨🇷 Costa Rica | 8.8 | 13.2 | 4.5 |
🇨🇮 Cöte d'Ivoire | 8.6 | 16.4 | 0.7 |
ðŸ‡ðŸ‡· Croatia | 32.6 | 34.2 | 31.1 |
🇨🇺 Cuba | 18.5 | 26.9 | 10.4 |
🇨🇾 Cyprus | 34.0 | 46.0 | 22.1 |
🇨🇿 Czechia | 27.5 | 31.7 | 23.3 |
🇨🇩 Democratic Republic of the Congo | 11.1 | 19.9 | 2.6 |
🇩🇰 Denmark | 16.2 | 16.4 | 16.0 |
🇩🇴 Dominican Republic | 10.2 | 14.0 | 6.5 |
🇪🇨 Ecuador | 10.1 | 17.6 | 2.6 |
🇪🇬 Egypt | 24.7 | 48.9 | 0.3 |
🇸🇻 El Salvador | 8.3 | 15.6 | 1.9 |
🇪🇪 Estonia | 25.6 | 32.9 | 19.1 |
🇸🇿 Eswatini | 8.6 | 16.2 | 1.4 |
🇪🇹 Ethiopia | 4.6 | 7.8 | 1.4 |
🇫🇯 Fiji | 27.3 | 41.7 | 13.1 |
🇫🇮 Finland | 19.6 | 23.9 | 15.4 |
🇫🇷 France | 29.2 | 31.3 | 27.3 |
🇬🇲 Gambia | 9.6 | 18.7 | 0.6 |
🇬🇪 Georgia | 29.0 | 54.7 | 7.1 |
🇩🇪 Germany | 18.8 | 21.3 | 16.4 |
🇬🇠Ghana | 3.1 | 5.9 | 0.3 |
🇬🇷 Greece | 29.6 | 33.1 | 26.3 |
🇬🇹 Guatemala | 12.0 | 22.7 | 1.7 |
🇬🇼 Guinea-Bissau | 7.5 | 14.8 | 0.6 |
🇬🇾 Guyana | 10.5 | 19.3 | 2.2 |
ðŸ‡ðŸ‡¹ Haiti | 7.3 | 12.6 | 2.3 |
ðŸ‡ðŸ‡³ Honduras | 12.2 | 22.7 | 1.7 |
ðŸ‡ðŸ‡º Hungary | 29.4 | 34.7 | 24.5 |
🇮🇸 Iceland | 9.4 | 9.4 | 9.4 |
🇮🇳 India | 23.9 | 36.8 | 10.4 |
🇮🇩 Indonesia | 38.5 | 73.6 | 3.4 |
🇮🇷 Iran (Islamic Republic of) | 13.9 | 24.8 | 3.1 |
🇮🇶 Iraq | 18.7 | 36.0 | 1.6 |
🇮🇪 Ireland | 18.2 | 20.5 | 16.1 |
🇮🇱 Israel | 19.8 | 26.4 | 13.3 |
🇮🇹 Italy | 20.4 | 24.1 | 16.8 |
🇯🇲 Jamaica | 9.5 | 15.8 | 3.5 |
🇯🇵 Japan | 16.8 | 26.5 | 7.7 |
🇯🇴 Jordan | 36.3 | 57.8 | 13.4 |
🇰🇿 Kazakhstan | 21.7 | 38.2 | 6.9 |
🇰🇪 Kenya | 9.2 | 16.6 | 2.1 |
🇰🇮 Kiribati | 38.2 | 51.6 | 25.7 |
🇰🇼 Kuwait | 22.7 | 35.6 | 2.1 |
🇰🇬 Kyrgyzstan | 26.4 | 51.3 | 3.3 |
🇱🇦 Lao People's Democratic Republic | 25.8 | 43.2 | 8.4 |
🇱🇻 Latvia | 30.3 | 45.6 | 17.2 |
🇱🇧 Lebanon | 34.0 | 43.1 | 25.7 |
🇱🇸 Lesotho | 22.9 | 42.0 | 4.8 |
🇱🇷 Liberia | 7.1 | 12.5 | 1.7 |
🇱🇹 Lithuania | 27.9 | 40.1 | 17.3 |
🇱🇺 Luxembourg | 21.8 | 23.3 | 20.3 |
🇲🇬 Madagascar | 25.7 | 41.7 | 9.9 |
🇲🇼 Malawi | 7.1 | 13.0 | 1.7 |
🇲🇾 Malaysia | 22.6 | 43.8 | 0.7 |
🇲🇻 Maldives | 29.3 | 43.6 | 10.1 |
🇲🇱 Mali | 7.6 | 14.4 | 0.7 |
🇲🇹 Malta | 23.2 | 25.5 | 20.6 |
🇲🇠Marshall Islands | 30.4 | 51.8 | 8.6 |
🇲🇷 Mauritania | 9.4 | 17.2 | 2.0 |
🇲🇺 Mauritius | 20.0 | 38.1 | 2.8 |
🇲🇽 Mexico | 14.6 | 23.1 | 6.9 |
🇲🇳 Mongolia | 29.3 | 52.6 | 7.3 |
🇲🇪 Montenegro | 32.1 | 30.9 | 33.2 |
🇲🇦 Morocco | 13.1 | 25.3 | 1.0 |
🇲🇲 Myanmar | 43.9 | 69.4 | 19.2 |
🇳🇦 Namibia | 12.5 | 21.3 | 4.7 |
🇳🇷 Nauru | 49.5 | 50.3 | 48.7 |
🇳🇵 Nepal | 24.9 | 42.7 | 9.4 |
🇳🇱 Netherlands (Kingdom of the) | 20.1 | 22.5 | 17.7 |
🇳🇿 New Zealand | 11.4 | 12.7 | 10.2 |
🇳🇪 Niger | 7.7 | 14.0 | 1.3 |
🇳🇬 Nigeria | 2.9 | 5.4 | 0.4 |
🇳🇴 Norway | 14.0 | 14.8 | 13.2 |
🇴🇲 Oman | 11.0 | 17.4 | 0.4 |
🇵🇰 Pakistan | 16.9 | 27.7 | 6.2 |
🇵🇼 Palau | 17.0 | 26.3 | 7.3 |
🇵🇦 Panama | 5.1 | 8.4 | 1.9 |
🇵🇬 Papua New Guinea | 40.4 | 55.4 | 24.9 |
🇵🇾 Paraguay | 10.6 | 17.4 | 3.8 |
🇵🇪 Peru | 7.0 | 11.6 | 2.6 |
🇵🇠Philippines | 20.4 | 36.2 | 4.3 |
🇵🇱 Poland | 23.2 | 27.6 | 19.1 |
🇵🇹 Portugal | 20.9 | 27.1 | 15.5 |
🇶🇦 Qatar | 18.8 | 24.6 | 2.3 |
🇰🇷 Republic of Korea | 18.9 | 32.7 | 5.4 |
🇲🇩 Republic of Moldova | 27.8 | 52.7 | 6.3 |
🇷🇴 Romania | 27.5 | 37.4 | 18.5 |
🇷🇺 Russian Federation | 27.2 | 42.0 | 14.8 |
🇷🇼 Rwanda | 12.0 | 17.7 | 6.7 |
🇱🇨 Saint Lucia | 13.6 | 24.8 | 3.0 |
🇼🇸 Samoa | 22.2 | 31.0 | 13.2 |
🇸🇹 Sao Tome and Principe | 7.1 | 12.6 | 1.8 |
🇸🇦 Saudi Arabia | 17.4 | 28.4 | 2.1 |
🇸🇳 Senegal | 6.0 | 11.7 | 0.6 |
🇷🇸 Serbia | 36.6 | 38.8 | 34.6 |
🇸🇨 Seychelles | 20.8 | 34.6 | 5.7 |
🇸🇱 Sierra Leone | 11.4 | 17.3 | 5.5 |
🇸🇬 Singapore | 16.4 | 27.9 | 4.0 |
🇸🇰 Slovakia | 30.2 | 35.4 | 25.4 |
🇸🇮 Slovenia | 18.1 | 20.2 | 15.9 |
🇸🇧 Solomon Islands | 37.6 | 55.3 | 19.6 |
🇿🇦 South Africa | 20.3 | 35.1 | 6.5 |
🇪🇸 Spain | 24.9 | 27.5 | 22.5 |
🇱🇰 Sri Lanka | 19.1 | 37.8 | 2.4 |
🇸🇪 Sweden | 22.1 | 28.3 | 15.9 |
🇨🇠Switzerland | 23.3 | 26.3 | 20.4 |
🇹🇠Thailand | 18.9 | 37.7 | 1.8 |
🇹🇱 Timor-Leste | 37.6 | 64.5 | 9.8 |
🇹🇬 Togo | 5.6 | 10.2 | 0.9 |
🇹🇴 Tonga | 30.7 | 46.8 | 15.5 |
🇹🇳 Tunisia | 20.1 | 39.7 | 1.6 |
🇹🇷 Türkiye | 30.7 | 41.9 | 19.6 |
🇹🇲 Turkmenistan | 5.4 | 10.6 | 0.5 |
🇹🇻 Tuvalu | 33.8 | 48.3 | 19.0 |
🇺🇬 Uganda | 5.3 | 9.0 | 1.8 |
🇺🇦 Ukraine | 22.0 | 38.3 | 8.5 |
🇦🇪 United Arab Emirates | 11.7 | 15.5 | 2.5 |
🇬🇧 United Kingdom | 13.1 | 15.0 | 11.4 |
🇹🇿 United Republic of Tanzania | 7.5 | 13.1 | 2.2 |
🇺🇸 United States of America | 23.0 | 28.6 | 17.5 |
🇺🇾 Uruguay | 19.3 | 23.0 | 16.0 |
🇺🇿 Uzbekistan | 16.2 | 31.8 | 1.0 |
🇻🇳 Viet Nam | 22.8 | 44.3 | 2.2 |
🇾🇪 Yemen | 20.8 | 33.7 | 7.9 |
🇿🇲 Zambia | 12.0 | 21.8 | 2.7 |
🇿🇼 Zimbabwe | 9.2 | 19.0 | 0.8 |
From a regional perspective, we can see many countries in Europe and Asia have higher rates of tobacco use. Indonesia and Myanmar specifically have some of the highest tobacco use rates in the world, with 73.6% of Indonesian men estimated to smoke or use tobacco.
In many Asian countries we also see a greater difference between male and female smokers compared to the rest of the world. In China for example, 47.3% of males are estimated to use tobacco compared to just 2.0% of females.
On the other hand, the Americas and especially Africa have a lower prevalence of tobacco use. Nigeria at 2.9% had the lowest rate of tobacco use in the world in 2022.
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