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The Amazonification of Healthcare

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Navigating Transformative Forces in HealthcareHow Big Data Will Unlock the Potential of HealthcareHow Tech is Changing How Healthcare Must Communicate With PatientsThe Amazonification of HealthcareHow Artificial Intelligence is Transforming Clinical Trial RecruitmentEHR as a GPS for HealthcareMillennial Doctors Transforming Medicine

The Amazonification of Healthcare

The Amazonification of Healthcare

The digital age is no longer about just the product – it’s equally about the customer experience.

In turn, businesses are competing on their ability to deliver quantifiable results to empowered consumers, who are:

  • Informed
  • Proactive
  • Demanding
  • Discerning
  • Cost-conscious

Naturally, empowered consumers have high expectations of the services and brands they choose to integrate into their lives – and Amazon’s buying experience, which is ultra-fast, convenient, innovative, and driven by user reviews, is the perfect example of this trend in action.

This “Amazonification effect” is transforming every industry from retail to finance – and the healthcare industry is now set to change forever for both consumers and businesses.

Dreams of Amazonification

Today’s infographic comes to us from Publicis Health, and it shows the shift occurring in the healthcare space to a new outcome-based economy that is powered by an increasingly digital and data-driven experience.

It’s also led by the millennial generation, a group that is seeing buying power finally line up with their influence. These digital natives see no reason for the healthcare experience to be stuck in its old ways – they demand a fast, digital, convenient, and quantified version of healthcare along with ongoing relationships.

The ideal healthcare experience for this group looks something like this:

Convenient access
59% of U.S. healthcare consumers want their digital healthcare experience to mirror retail.

Digital channels
74% of millennial patients value the ability to book appointments and pay bills online.

Ongoing relationship
48% of healthcare consumers want to partner with their healthcare providers for personalized treatment.

Treating patients more like retail consumers will be a paradigm shift for healthcare – and it will require companies to invest in areas like big data to complete the patient experience.

An Ongoing Relationship

The patient-healthcare provider relationship is ever-changing.

As consumer demands grow, there is also an increased pressure on healthcare providers and pharma businesses to deliver. Patients no longer accept being told what they need, instead wanting to take more control of their health.

A more connected relationship with their healthcare provider can help achieve this goal. It’s made up of four components:

  1. Identify patient needs
  2. Uncover evolving needs by employing self-reporting to understand patterns of change
  3. Meet patient needs by enabling connected services for predictive interventions
  4. Match real life experience to treatment decisions, by using data to get a 360-degree of the patient

This can lead not only to a better patient care experience, but also better outcomes.

The Supportive Care Trifecta

An effective supportive care platform simplifies the many moving pieces that must come together in the patient care process. It leverages the following trifecta:

1. Service design
Connects services and workflows for optimal end-to-end experience, while also giving patients with the resources to engage with their own healthcare.

2. Technology activation
Backbone for delivering patient care to each stakeholder that is supported by artificial intelligence (AI) technology for a seamless experience.

3. Data intelligence
Right dashboards contribute to unearth analytic insights, revealing unique patient stories for strategic, tailored treatment.

Connecting humans with health systems, a supportive care platform links all players and workflows involved. The result? Quantifiable outcomes, and a clear return on investment.

Adopting big data in healthcare can yield:

  • 20%-30% in cost savings
  • 35% rise in patient access
  • 20% improvement in outcomes
  • 30% growth in revenue

Why it Matters

The supportive care platform drives business value by aligning collective commitments of key players in the healthcare industry.

StakeholderValue Outcomes
Patient- Improved awareness
- Better engagement
- Personalized experience
- Increased survival rates
- Better quality of life
Healthcare providers- Better delivery
- Improved efficiency
- Improved efficacy
- Reduced hospitalization rates
- More efficient, successful treatment
- Increased use of resources
Pharma- Leading customer and patient insight
- Improved customer and patient credibility
- Improved adherence
- Detailed understanding of patients

The evolving needs of healthcare consumers call for building long-term relationships between patients and healthcare providers.

With the disruptive solution of an intelligence-powered care system, pharma companies can further these ongoing relationships and advance both patient and business outcomes.

This is part four of a seven part series. Stay tuned by subscribing to Visual Capitalist for free, as we go into these six forces in more detail in the future.

Navigating Transformative Forces in HealthcareHow Big Data Will Unlock the Potential of HealthcareHow Tech is Changing How Healthcare Must Communicate With PatientsThe Amazonification of HealthcareHow Artificial Intelligence is Transforming Clinical Trial RecruitmentEHR as a GPS for HealthcareMillennial Doctors Transforming Medicine
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Healthcare

Which Countries Have Universal Health Coverage?

Most of the world population has universal health coverage (UHC). This map shows which countries do and don’t provide public health coverage.

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Which Countries Have Universal Health Coverage?

This was originally posted on our Voronoi app. Download the app for free on iOS or Android and discover incredible data-driven charts from a variety of trusted sources.

According to the World Health Organization (WHO), Universal Health Coverage (UHC) means that everyone has access to a full range of health services—from emergency interventions to palliative care—without financial difficulty.

In this graphic, we use data from CEOWorld Magazine to visualize the countries that have UHC versus those that do not, along with how UHC coverage breaks down in terms of the global population.

The State of Universal Health Coverage in the World 

In 2024, 73 of the 195 countries worldwide had UHC, resulting in around 69% of the world’s population having some form of universal healthcare.

CountryUHC?
Albania 🇦🇱Yes
Algeria 🇩🇿Yes
Argentina 🇦🇷Yes
Australia 🇦🇺Yes
Austria 🇦🇹Yes
Bahamas 🇧🇸Yes
Belgium 🇧🇪Yes
Bhutan 🇧🇹Yes
Botswana 🇧🇼Yes
Brazil 🇧🇷Yes
Bulgaria 🇧🇬Yes
Burkina Faso 🇧🇫Yes
Canada 🇨🇦Yes
Chile 🇨🇱Yes
China 🇨🇳Yes
Colombia 🇨🇴Yes
Costa Rica 🇨🇷Yes
Croatia 🇭🇷Yes
Cuba 🇨🇺Yes
Czech Republic 🇨🇿Yes
Denmark 🇩🇰Yes
Egypt 🇪🇬Yes
Finland 🇫🇮Yes
France 🇫🇷Yes
Georgia 🇬🇪Yes
Germany 🇩🇪Yes
Ghana 🇬🇭Yes
Greece 🇬🇷Yes
Hong Kong 🇭🇰Yes
Iceland 🇮🇸Yes
India 🇮🇳Yes
Indonesia 🇮🇩Yes
Ireland 🇮🇪Yes
Israel 🇮🇱Yes
Italy 🇮🇹Yes
Japan 🇯🇵Yes
Kuwait 🇰🇼Yes
Liechtenstein 🇱🇮Yes
Luxembourg 🇱🇺Yes
Macau 🇲🇴Yes
Malaysia 🇲🇾Yes
Maldives 🇲🇻Yes
Mauritius 🇲🇺Yes
Mexico 🇲🇽Yes
Morocco 🇲🇦Yes
Netherlands 🇳🇱Yes
New Zealand 🇳🇿Yes
North Korea 🇰🇵Yes
Norway 🇳🇴Yes
Pakistan 🇵🇰Yes
Peru 🇵🇪Yes
Philippines 🇵🇭Yes
Poland 🇵🇱Yes
Portugal 🇵🇹Yes
Romania 🇷🇴Yes
Russia 🇷🇺Yes
Rwanda 🇷🇼Yes
Serbia 🇷🇸Yes
Seychelles 🇸🇨Yes
Singapore 🇸🇬Yes
South Africa 🇿🇦Yes
South Korea 🇰🇷Yes
Spain 🇪🇸Yes
Sri Lanka 🇱🇰Yes
Suriname 🇸🇷Yes
Sweden 🇸🇪Yes
Switzerland 🇨🇭Yes
Taiwan 🇹🇼Yes
Thailand 🇹🇭Yes
Trinidad and Tobago 🇹🇹Yes
Tunisia 🇹🇳Yes
Turkey 🇹🇷Yes
United Kingdom 🇬🇧Yes

The United States is the only developed country without health coverage for all of its citizens.

As of 2022, the Census Bureau estimated that only 36.1% of Americans were covered by public health insurance. Private health insurance covered 65.6% of the population. This along with other facts has led the U.S. having the world’s highest healthcare spending figure per capita.

The History of Public Health Coverage

Germany was the first country to establish a social health insurance system. Launched in 1883, the program began by covering only blue-collar workers, then slowly expanded its net of those covered.

The first international declaration underlying the need for adequate health care was the Declaration of Alma-Ata in 1978 at the International Conference on Primary Health Care in 1978. The conference’s target was to achieve global UHC by 2000.

The Ottawa Charter for Health Promotion of 1986 also reiterated the “Health for All by the year 2000” goal, ultimately paving the way for more countries to adopt UHC.

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