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How to Protect Your Business From Online Fraud

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The following content is sponsored by Equifax.


Online Fraud

How to Protect Your Business From Online Fraud

COVID-19 has created a watershed moment in the shift to digital, triggering a wave of online fraud in the process.

Direct messages can be accessed, and passwords changed—with critical infrastructure at stake. By way of social engineering, perpetrators exploit human weakness and vulnerabilities. It raises an unsettling prospect: as the world becomes increasingly digital, what does this mean for security?

Leveraging a rich dataset, this infographic from Equifax unearths several new trends in digital fraud, and shows how businesses can prevent online scams without impacting user experience.

Understanding How Online Fraud Affects You

Here are just a few of the trends impacting lenders, service providers, and the U.S. government.

Credit Cards

Credit card fraud is not a new phenomenon. The COVID-19 era, however, has accelerated it for both businesses and consumers. Credit card fraud on new accounts has spiked 88% since 2018, impacting roughly 250,000 U.S. individuals. This is where scammers use a stolen, synthetic identity to open a new account and maximize credit limits.

Meanwhile, consumers are turning to ecommerce experiences more so than ever before to purchase necessities, entertainment, and more. This means shopping with new vendors and making more card-not-present purchases.

With an increase in transactions comes an increase in chargebacks, either from friendly fraud or legitimate disputes. It’s something that hasn’t gone unnoticed: In fact, 40% of businesses have noticed an increase in chargebacks since January of 2020.

Number of Victims

Overall, the number of fraud victims has jumped 20% according to reported fraud victim alerts. In 2019, the most reported fraud alerts affected those aged between 60-69, with an average of $600 in losses.

AgePercentage of LossesMedian LossTotal Losses
19 and under3%$200$14M
20-2913%$448$124M
30-3916%$379$168M
40-4915%$410$178M
50-5916%$500$186M
60-6920%$600$223M
70-7912%$800$150M
80 and over5%$1,600$72M
Total (across all age groups)100%$448$1,115M

*Based on 1,697,934 fraud reports in 2019, with 51% including age information
Source: Federal Trade Commission (Jan, 2020)

Now, fraudsters are using phishing schemes and COVID-19 scams by setting up fake websites with false COVID-19 information.

Synthetic Identity Risk

Often used in credit card fraud, synthetic identity theft happens when criminals construct a fake identity—based on both real and fake information—to make fraudulent purchases. Synthetic identity fraud can include account piggybacking, setting up a fake business, or teaming up with corrupt merchants. Scams that manipulate people with good credit have shot up 36% since 2018.

Authorized User Abuse

As the pandemic has unfolded, authorized user abuse has increased more than 20%.

Authorized user abuse occurs when low-risk primary card owners “rent” their tradelines with extensive credit histories, high credit limits and solid repayment profiles to others, often, knowingly, to fraudsters.

So how can businesses protect themselves against these increasingly sophisticated tactics?

Navigating the Right Balance

Preventing fraud is simple: stop accepting transactions or allowing new account creation. But, that stifles business growth. More friction isn’t the answer either. Businesses need to navigate the balance of delivering seamless experience and fraud prevention.

To improve online security for any business, it’s important to understand the consumer lifecycle journey. Typically, pain points across this cycle fall within two camps: customer experience or security protections.

TypePain PointSolution
Customer experienceDelivering an optimal experience
  • Businesses can ask consumers to supply less personal information


  • Apply behind-the-scenes data collection to verify identity


  • Conduct passive checks, which collect data without direct interaction with the end user, before verifying identity

  • SecurityRegistration

  • Utilize identity information to streamline the registration/sign-up process, which can reduce the amount of input a consumer needs to input

  • Log-in or Authentication
  • Leverage device facial recognition, fingerprints for login ease

  • Payment
  • Use digital signals such as device or location without compromising risk

  • As a result, these can improve businesses’ monetization value and help the bottom line.

    Pinpointing these specific, layered solutions can make the difference between winning over a new customer or not—without sacrificing your security.

    Online Fraud: What Happens Next?

    Still, striking the right balance between customer experience and security can be challenging.

    But when these solutions are implemented, a 73% drop in fraud report incidents is reported by some users. Along with this, a double-digit jump in credit approvals takes place, while overhead costs linked to expensive application reviews sink 30%.

    To mitigate threats and prevent consumer bottlenecks, businesses can apply solutions such as:

    • Account verification
    • Digital identity trust
    • Document verification
    • Multi-factor authentication

    Further, businesses can look to establish the level of trust or risk at every interaction across the customer journey, from account creation and login to payment transaction.

    High-trust interactions can move along a seamless, VIP experience, while riskier interactions can be dynamically challenged with friction. A vast identity trust network combined with adaptive AI helps businesses to make appropriate decisions at each interaction. This protects both the business and customer experience.

    Combined, they provide the early warning technology that thwarts online fraud and digital attacks—with lasting implications for businesses in the COVID-19 digital era.

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    Visualizing the Global Silver Supply Chain

    Nearly 50% of global silver production comes from South and Central America. Here’s a look at the global silver supply chain.

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    silver supply chain

    Visualizing the Global Silver Supply Chain

    Although silver is widely known as a precious metal, its industrial uses accounted for more than 50% of silver demand in 2020.

    From jewelry to electronics, various industries utilize silver’s high conductivity, aesthetic appeal, and other properties in different ways. With the adoption of electric vehicles, 5G networks, and solar panels, the world is embracing more technologies that rely on silver.

    But behind all this silver are the companies that mine and refine the precious metal before it reaches other industries.

    The above infographic from Blackrock Silver outlines silver’s global supply chain and brings the future of silver supply into the spotlight.

    The Top 20 Countries for Silver Mining

    Although silver miners operate in many countries across the globe, the majority of silver comes from a few regions.

    RankCountry2020 Production (million ounces)% of Total
    1Mexico 🇲🇽 178.122.7%
    2Peru 🇵🇪 109.714.0%
    3China 🇨🇳 108.613.8%
    4Chile 🇨🇱 47.46.0%
    5Australia 🇦🇺 43.85.6%
    6Russia 🇷🇺 42.55.4%
    7Poland 🇵🇱 39.45.0%
    8United States 🇺🇸 31.74.0%
    9Bolivia 🇧🇴 29.93.8%
    10Argentina 🇦🇷 22.92.9%
    11India 🇮🇳 21.62.8%
    12Kazakhstan 🇰🇿 17.32.2%
    13Sweden 🇸🇪 13.41.7%
    14Canada 🇨🇦 9.31.2%
    15Morocco 🇲🇦 8.41.1%
    16Indonesia 🇮🇩 8.31.1%
    17Uzbekistan 🇺🇿 6.30.8%
    18Papua New Guinea 🇵🇬 4.20.5%
    19Dominican Republic 🇩🇴 3.80.5%
    20Turkey 🇹🇷 3.60.5%
    N/ARest of the World 🌎 34.24.4%
    N/ATotal784.4100%

    Mexico, Peru, and China—the top three producers—combined for just over 50% of global silver production in 2020. South and Central American countries, including Mexico and Peru, produced around 390 million ounces—roughly half of the 784 million ounces mined globally.

    Silver currency backed China’s entire economy at one point in history. Today, China is not only the third-largest silver producer but also the third-largest largest consumer of silver jewelry.

    Poland is one of only three European countries in the mix. More than 99% of Poland’s silver comes from the KGHM Polska Miedź Mine, the world’s largest silver mining operation.

    While silver’s supply chain spans all four hemispheres, concentrated production in a few countries puts it at risk of disruptions.

    The Sustainability of Silver’s Supply Chain

    The mining industry can often be subject to political crossfire in jurisdictions that aren’t safe or politically stable. Mexico, Chile, and Peru—three of the top five silver-producing nations—have the highest number of mining conflicts in Latin America.

    Alongside production in politically unstable jurisdictions, the lack of silver-primary mines reinforces the need for a sustainable silver supply chain. According to the World Silver Survey, only 27% of silver comes from silver-primary mines. The other 73% is a by-product of mining for other metals like copper, zinc, gold, and others.

    As the industrial demand for silver rises, primary sources of silver in stable jurisdictions will become more valuable—and Nevada is one such jurisdiction.

    Nevada: The Silver State

    Nevada, known as the Silver State, was once the pinnacle of silver mining in the United States.

    The discovery of the Comstock Lode in 1859, one of America’s richest silver deposits, spurred a silver rush in Nevada. But after the Comstock Lode mines began declining around 1874, it was the Tonopah district that brought Nevada’s silver production back to life.

    Tonopah is a silver-primary district with a 100:1 silver-to-gold ratio. It also boasts 174 million ounces of historical silver production under its belt. Furthermore, between 1900 and 1950, Tonopah produced high-grade silver with an average grade of 1,384 grams per tonne. However, the Second World War brought a stop to mining in Tonopah, with plenty of silver left to discover.

    Today, Nevada is the second-largest silver-producing state in the U.S. and the Tonopah district offers the opportunity to revive a secure and stable source of primary silver production for the future.

    Blackrock Silver is working to bring silver back to the Silver State with exploration at its flagship Tonopah West project in Nevada.

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    A Complete Visual Guide to Carbon Markets

    Carbon markets are booming. But how do they work? In this infographic, we show how carbon markets are advancing corporate climate ambitions.

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    Carbon Markets

    A Complete Visual Guide to Carbon Markets

    Carbon markets enable the trading of carbon credits, also referred to as carbon offsets.

    One carbon credit is equivalent to one metric ton of greenhouse gas (GHG) emissions. Going further, carbon markets help companies offset their emissions and work towards their climate goals. But how exactly do carbon markets work?

    In this infographic from Carbon Streaming Corporation, we look at the fundamentals of carbon markets and why they show significant growth potential.

    What Are Carbon Markets?

    For many companies, such as Microsoft, Delta, Shell and Gucci, carbon markets play an important role in offsetting their impact on the environment and meeting climate targets.

    Companies buy a carbon credit, which funds a GHG reduction project such as reforestation. This allows the company to offset their GHG emissions. There are two main types of carbon markets, based on whether emission reductions are mandatory, or voluntary:

    Compliance Markets:
    Mandatory systems regulated by government organizations to cap emissions for specific industries.

    Voluntary Carbon Markets:
    Where carbon credits can be purchased by those that voluntarily want to offset their emissions.

    As demand to cut emissions intensifies, voluntary carbon market volume has grown five-fold in less than five years.

    Drivers of Carbon Market Demand

    What factors are behind this surge in volume?

    • Paris Agreement: Companies seeking alignment with these goals.
    • Technological Gaps: Companies are limited by technologies that are available at scale and not cost-prohibitive.
    • Time Gaps: Companies do not have the means to eliminate all emissions today.
    • Shareholder Pressure: Companies are facing pressure from shareholders to address their emissions.

    For these reasons, carbon markets are a useful tool in decarbonizing the global economy.

    Voluntary Markets 101

    To start, there are four key participants in voluntary carbon markets:

    • Project Developers: Teams who design and implement carbon offset projects that generate carbon credits.
    • Standards Bodies: Organizations that certify and set the criteria for carbon offsets e.g. Verra and the Gold Standard.
    • Brokers: Intermediaries facilitating carbon credit transactions between buyers and project developers.
    • End Buyers: Entities such as individuals or corporations looking to offset their carbon emissions through purchasing carbon credits.

    Secondly, carbon offset projects fall within one of two main categories.

    Avoidance / reduction projects prevent or reduce the release of carbon into the atmosphere. These may include avoided deforestation or projects that preserve biomass.

    Removal / sequestration projects, on the other hand, remove carbon from the atmosphere, where projects may focus on reforestation or direct air capture.

    In addition, carbon offset projects may offer co-benefits, which provide advantages that go beyond carbon reduction.

    What are Co-Benefits?

    When a carbon project offers co-benefits, it means that they provide features on top of carbon credits, such as environmental or economic characteristics, that may align with UN Sustainable Development Goals (SDGs).

    Here are some examples of co-benefits a project may offer:

    • Biodiversity: Protecting local wildlife that would otherwise be endangered through deforestation.
    • Social: Promoting gender equality through supporting women in management positions and local business development.
    • Economic: Creating job opportunities in local communities.
    • Educational: Providing educational awareness of carbon mitigation within local areas, such as primary and secondary schools.

    Often, companies are looking to buy carbon credits that make the greatest sustainable impact. Co-benefits can offer additional value that simultaneously address broader climate challenges.

    Why Market Values Are Increasing

    In 2021, market values in voluntary carbon markets are set to exceed $1 billion.

    YearTraded Volume of Carbon Offsets (MtCO₂e)Voluntary Market Transaction Value
    201746$146M
    201898$296M
    2019104$320M
    2020188$473M
    2021*239$748M

    *As of Aug. 31, 2021
    Source: Ecosystem Marketplace (Sep 2021)

    Today, oil majors, banks, and airlines are active players in the market. As corporate climate targets multiply, future demand for carbon credits is projected to jump 15-fold by 2030 according to the Task Force on Scaling Voluntary Carbon Markets.

    What Qualifies as a High-Quality Carbon Offset?

    Here are five key criteria for examining the quality of a carbon offset:

    • Additionality: Projects are unable to exist without revenue derived from carbon credits.
    • Verification: Monitored, reported, and verified by a credible third-party.
    • Permanence: Carbon reduction or removal will not be reversed.
    • Measurability: Calculated according to scientific data through a recognized methodology.
    • Avoid Leakage: An increase in emissions should not occur elsewhere, or account for any that do occur.

    In fact, the road to net-zero requires a 23 gigatonne (GT) annual reduction in CO₂ emissions relative to current levels. High quality offsets can help meet this goal.

    Fighting Climate Change

    As the urgency to tackle global emissions accelerates, demand for carbon credits is poised to increase substantially—bringing much needed capital to innovative projects.

    Not only do carbon credits fund nature-based projects, they also finance technological advancements and new innovations in carbon removal and reduction. For companies looking to reach their climate ambitions, carbon markets will continue to play a more concrete role.

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