The Social Media Universe: 2018
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Billions of people around the world grew up during the age of social media, and mankind is slowly marching toward a future where nearly everyone will be a digital native.
For the one-third of humanity that now uses a smartphone, messaging and status updates are often more natural than having a live conversation. In a world where social interactions are peppered with emojis and funneled through a front-facing camera, the platforms we use become more than mere service providers; they are the connective tissue of our society.
What services are people using to communicate?
Monthly active users (MAUs) is a metric commonly used to evaluate how many people are using a service regularly. Here are the world’s top social and messaging platforms by MAUs:
|Rank||Social Network||Monthly Active Users (MAUs)|
|#13||Baidu Tieba||300 million|
Let’s take a closer look at these massive platforms.
The Facebook Empire
On its own, Facebook is a behemoth, but adding in the other platforms run by Mark Zuckerberg paints a clear picture of who controls the social media in 2018.
During its growth spurt in the late aughts, Facebook emerged as the first truly global social networks, hitting one billion monthly active users and essentially popularizing the idea of social media. These days, Facebook appears to be hitting engagement and growth plateaus, but acquisitions such as Instagram and WhatsApp are fueling growth for the company, with the former accounting for over a third of revenue.
In China, WeChat isn’t just a typical messenger app.
This “super app” – which facilitates everything from point-of-sale purchases to accessing public services – is likely the template that other social platforms around the world will emulate as they strive for more thorough integration with their users’ lives.
Because WeChat is typically also used for work, the average user spends about an hour in-app each day. That is a level of engagement most platforms can only dream of.
The “Front Page of the Internet” has grown up.
The oft controversial message board – created in 2005 – is now worth an estimated $1.8 billion, and is contemplating an IPO in the near future. While the company does make money from advertising, a unique membership feature called Reddit Gold is helping bring in funding directly from the community.
When people have something to say publicly or look to debate big issues in the news cycle, more often than not, they use Twitter. Tweets from world leaders and CEOs can have far-reaching consequences, and hashtagged social movements have united more people than ever to affect change. For better or worse, Twitter fills an important role in modern society.
Unfortunately for Twitter, great responsibility has translated into greater scrutiny rather than strong revenue growth. The company has faced high profile controversies over harassment, bots, and fake news, and has struggled to match the sky-high growth expectations set when the “microblogging” platform went public in 2013. Twitter is still experimenting with new ways to monetize its 300+ million active user base.
In 2015, Snapchat, having already thoroughly conquered the under-18 market, looked set to disrupt the social media landscape. What came next was a tragedy in two acts.
First, Instagram released its Story feature that same year, effectively cloning Snapchat’s features and layout within their app. Many users, who had only recently began using novel new platform, flocked back to Instagram where they already had a developed following.
Secondly, a redesign of the Snapchat interface was widely criticized by high profile users, speeding up an exodus to Instagram.
Snapchat, which has since gone public, still has a quarter of billion MAUs, but questions remain about whether the platform can recapture the magic of their earlier years.
How the eSports Industry Fares Against Traditional Sports
eSports has evolved into a billion dollar industry in just a decade, but how does it fare against traditional sports when it comes to monetization?
How the eSports Industry Fares Against Traditional Sports
In just a decade, electronic sports (eSports) has evolved from an underground culture into a mainstream industry worth billions of dollars today.
The industry is growing at an explosive rate, and with major tech giants like Amazon and Google vying for a piece of the pie, the future of this industry is an exciting one.
It’s no surprise that eSports is often compared to its predecessor, traditional sports. However, eSports certainly has none of the typical confines of a traditional sport—so how does it compare in terms of audience size, market potential, and revenue?
An Equal Playing Field?
eSports is an umbrella term for competitions played on electronic systems, typically by professional video gamers—with the first competition dating back to 1972.
The 16 to 24-year-old audience has increased by 60% since 2017, fueling the rapid growth of this emerging industry. The global audience is expected to grow to 276 million by 2022, with League of Legends tournaments often boasting a higher viewership than some of the biggest U.S. leagues:
Cumulative Viewership (2017 finals)
- NFL Super Bowl: 124 million viewers
- League of Legends: 58 million viewers
- MLB World Series: 38 million viewers
- NBA Finals: 32 million viewers
- NHL Stanley Cup Finals: 11 million viewers
While viewership can surpass that of well-known professional leagues, it doesn’t yet stack up in terms of monetization. That said, this aspect is now increasing enough to be seen as a threat to more traditional leagues.
How Much is eSports Worth?
According to Goldman Sachs, eSports will exceed $1 billion in revenue in 2019, and reach $3 billion by 2022. eSports creates the foundation for an entire ecosystem of opportunities, which include live-streaming, game development, player fanbases, and brand investments for sponsorship and advertising—where 82% of revenue currently comes from.
Although eSports under-indexes on monetization relative to the size of its audience, there is a huge opportunity for it to close the gap, given the predicted 35% compound annual growth rate (CAGR) for total eSports revenue between 2017 and 2022.
Getting Attention from the World’s Biggest Players
The success of eSports tournaments is attributed to live-streaming platforms. Amazon’s purchase of leading video-streaming site, Twitch, allowed Amazon to tap into the rapidly growing eSports audience, along with other live-streaming opportunities. Since the acquisition in 2014, the number of average viewers has doubled to 15 million, half of YouTube’s daily viewership.
Google, which lost the bidding war for Twitch, has recently made its own big move into gaming with cloud gaming service Google Stadia. Ultimately, the company hopes it will help keep live-streamers on YouTube instead of competing platforms.
The Future of eSports
Over time, eSports will tap into bigger advertising budgets, and reach national, regional, and global levels, as traditional sports are able to. eSports will also be a medal event in the 2022 Asian Games, which could pave the way for full Olympic status.
As a whole, eSports is starting to seriously compete with the big leagues. With a massive worldwide appeal, passionate fans, and billion-dollar revenues, the industry is only beginning to take flight.
The debate however, is not around the battle between eSports and traditional sports. It is around the shift to celebrating a culture that is completely virtual, over one that is physical—which has much bigger implications.
Ranked: The 10 Organizations With the Best (and Worst) Reputations
According to a representational poll of 18,228 Americans, these are the organizations considered to have the best and worst reputations.
There is no shortcut to gaining a bulletproof reputation.
To get there, businesses not only need to think long term, but they also need to do what is considered “right” in every possible situation.
Aspiring companies must be truly customer-centric, going above and beyond in how they treat their customers. They also require a cohesive vision that helps create a loyal and fervent fanbase that will go to bat for them anytime it’s needed.
The Best and Worst Reputations in America
Today’s infographic from TitleMax highlights the 10 organizations that have the best reputations in the country, followed by 10 that fall on the exact opposite end of the spectrum.
In total, the visualization shows five years of data, so you can see how the rankings have changed over this stretch of time.
As you can see, the reputations of organizations are very much in flux.
In fact, you can even see the impact of recent news cycles on the rankings for 2019.
For example, Patagonia shot up the rankings to become the #3 most respected company after donating its entire $10 million tax cut to environmental groups, while the U.S. government and Facebook both make an appearance on the worst list, thanks to recent negative media coverage.
The Best Reputations Over Five Years
If you haven’t heard of Wegmans Food Market, you might want to stop by a location the next time you’re in the Northeast.
With 99 stores and about $9 billion in revenue per year, this family-run supermarket chain believes that in order to be a great place to shop, it must also be a great place to work. This mantra must be effective, since Wegmans consistently ranks as having one of the best reputations in the entire country.
Also ranking high on the list is Amazon, which was founded as an “obsessively” customer-oriented company. The online retailer has taken the #1 spot in the rankings in three of the last five years, despite a generally negative sentiment hanging over tech giants in recent months.
“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.”
— Jeff Bezos, founder of Amazon.com
The Worst Reputations Over Five Years
As Warren Buffett quipped, a reputation can be built over decades, but it can also be lost in just five minutes.
Various companies that have experienced recent scandals make the list here (i.e., Facebook, Volkswagen, Equifax). It’s also interesting to see that years after each scandal, rankings seem to normalize as the media and public get preoccupied with newer events.
The ranking is based on a survey by Harris Poll, in which the 100 Most Visible Companies in the country are scored and ranked using a proprietary “Reputation Quotient”. For the 2019 edition, the poll had 18,228 respondents from a nationally representative sample.
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