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Infographic: 8 Types of Clients to Avoid at All Costs

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Everyone needs to work for somebody.

Whether you have a direct relationship with the clients that buy your services, or you get passed client feedback through other team members, getting frustrated with a bad client is an almost universal struggle.

Today’s infographic comes to us from GetCRM and it helps to make light of some of these tragic client experiences.

Clients to Avoid

Regardless of your industry or job title, there’s a good chance you can relate to these eight hilarious (but true) archetypes of clients to avoid:

Clients to avoid

What’s more dreadful?

The client that permanently disappears and never gives an ounce of feedback, or the client that is all over you 24/7 and claims to know your field better than you?

Whether you’re a tech entrepreneur or an investment advisor, it’s likely you’ve had run-ins with at least one of these larger-than-life archetypes.

The Eight Archetypes

According to the infographic, here are the eight archetypes of clients to avoid:

The Design Expert
They think that they have an eye for design, and think that their suggestions are vast improvements on whatever you’ve put together.

The Indecisive Executive
Their feedback could be useful if it didn’t always contradict itself. This client tells you to go one direction, and then to reverse in the exact opposite.

The Confused Commander
Reminiscent of Dilbert’s boss in the famous comic strip, the Confused Commander hires you for something they don’t understand and then provides advice on how to do it.

The Ghost
After dumping a load of work on you, they disappear – never to be seen or heard again. Hopefully they paid upfront.

The Client Who Cried Wolf
Everything is an emergency to this person. Heaven help you if there actually is an urgent problem, because it will likely be sandwiched between 10 other “issues”.

The Feedback Failure
This person has very specific feedback ideas and needs, but utterly fails in communicating them to you. Statements are general, subjective, and open to interpretation – and that doesn’t help move things along, at all.

The Penny Pinching Visionary
The Penny Pinching Visionary has a tiny budget, but massive expectations for your work.

The Workaholic
This person is seemingly awake and connected 24/7, and is wondering why you haven’t responded to their last email.

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Markets

Visualizing the Rise of Women on Boards of Directors Worldwide

The representation of women on boards of directors a mixed bag. This graphic looks at the 10-year trend of women on corporate boards.

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The Rise of Women on Boards of Directors Worldwide

Women’s representation in the boardroom is a mixed bag. The number of women on boards is rising across the globe—but the rate of increase has slowed for three of the past four years.

Based on MSCI research of All Country World Index (ACWI) constituent companies, the graphic above reveals a 10-year trend of women’s representation on corporate boards, and projects three future scenarios on the way to parity.

ESG Goals: The Path to Parity

The ESG ecosystem considers 30% representation to be a critical milestone on the road to reaching gender parity on corporate boards of directors.

Following a small uptick in 2019—and two years of slowed growth from 2017 to 2018—the rise of women on boards slowed again in 2020, gaining 0.6 percentage points (p.p.).

Based on different forward-looking scenarios, here’s how long it could take to reach equal representation:

 Progressive scenarioBusiness-as-usual scenarioDeceleration scenario
Years to reach 30%
Women on Boards (WoB)
6 years9 years16 years
Year we may reach >50% WoB203920452070

Source: MSCI ESG Research LLC as of Oct. 30, 2020.

On the whole, parity on corporate boards could be reached as early as 2039 or as late as 2070.

Women’s Representation: State of the Unions

MSCI research reveals trends that highlight significant traction. In 2020, fewer women became directors, but all-male boards continued to decline worldwide to 17% in 2020 (a 2 p.p. drop) among the ACWI contingent.

This trend is partially driven by emerging markets, where all-male boards dropped to 31%, from over 34% initially. Hong Kong is one of the few countries that actually experienced an increase of 5 p.p. in all-male boards. In contrast, Saudi Arabia’s share reduced by 8 p.p. to 86% in 2020.

Country% Companies with 3+ WoBCountry% Companies with no WoB
🇳🇴 Norway100%🇶🇦 Qatar100%
🇮🇹 Italy100%🇸🇦 Saudi Arabia86%
🇧🇪 Belgium100%🇦🇷 Argentina67%
🇵🇹 Portugal100%🇭🇺 Hungary67%
🇫🇷 France100%🇰🇷 South Korea65%
🇸🇪 Sweden91%🇦🇪 UAE63%
🇫🇮 Finland91%🇨🇱 Chile44%
🇪🇸 Spain90%🇲🇽 Mexico38%
🇬🇧 UK85%🇭🇰 Hong Kong37%
🇦🇹 Austria83%🇮🇩 Indonesia36%

Source: MSCI ESG Research LLC as of Oct. 30, 2020.

Europe continues to lead the world in gender representation on boards. All top 10 countries with three or more women directors are found in the region, with countries like Norway, Italy, and Belgium being the closest to reaching parity.

Across sectors, utilities experienced the largest increase in companies with three or more women on boards, with a 9% jump between 2019-2020.

The Other Glass Ceiling: The C-Suite

The number of women CEOs remains low across all regions, but CFO roles show more promise.

 MSCI World, 2017MSCI World, 2020MSCI EM, 2017MSCI EM, 2020
Women in CEO roles4.7%4.9%3.3%4.8%
Women in CFO roles9.4%12.1%9.8%18.7%

Source: MSCI ESG Research LLC as of Oct. 30, 2020.

This global rise is also largely thanks to emerging markets. Since 2017, emerging market companies have exhibited higher percentages of CFOs than companies in developed markets, and the difference is widening.

The Glass Ceiling Isn’t Unbreakable

As MSCI reports, the progress towards parity in boardrooms does not necessarily represent the workplace. Emerging research suggests that women have been more negatively impacted by the pandemic’s economic fallout—potentially undoing several years’ worth of improvements.

However, developing nations still show promising results in key indicators of gender diversity, with further opportunity to grow corporate bottom lines.

As more post-pandemic recovery data becomes available amidst vaccine rollouts, we’ll gain a better sense of whether we’re still on track to follow these long-term trends.

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Technology

Which Streaming Service Has the Most Subscriptions?

From Netflix and Disney+ to Spotify and Apple Music, we rank the streaming services with the most monthly paid subscriptions.

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Streaming Service Subscriptions 2020 - Share

Which Streaming Service Has The Most Subscriptions?

Many companies have launched a streaming service over the past few years, trying to capitalize on the digital media shift and launching the so-called “streaming wars.”

After Netflix grew from a small DVD-rental company to a household name, every media company from Disney to Apple saw recurring revenues ripe for the taking. Likewise, the audio industry has long-since accepted Spotify’s rise to prominence, as streaming has become the de facto method of consumption for many.

But it was actually the unexpected COVID-19 pandemic that solidified the foothold of digital streaming, with subscription services seeing massive growth over the last year. Although it was expected that many new services would flounder along the way, media subscription services saw wide scale growth and adoption almost across the board.

We’ve taken the video, audio, and news subscription services with 5+ million subscribers to see who came out on top—and who has grown the most quickly—over the past year. Data comes from the FIPP media association as well as individual company reports.

Streaming Service Giants: Netflix and Amazon

The top of the streaming giant pantheon highlights two staples of business: the first-mover advantage and the power of conglomeration.

With 200+ million global subscribers, Netflix has capitalized on its position as the first and primary name in digital video streaming. Though its consumer base in the Americas has begun to plateau, the company’s growth in reach (190+ countries) and content (70+ original movies slated for 2021) has put it more than 50 million subscribers ahead of its closest competition.

The story is the same in the audio market, where Spotify’s 144 million subscriber base is more than double that of Apple Music, the next closest competitor with 68 million subscribers.

Meanwhile, Amazon’s position as the second most popular video streaming service with 150 million subscribers might be surprising. However, Prime Video subscriptions are included with membership to Amazon Prime, which saw massive growth in usage during the pandemic.

ServiceTypeSubscribers (Q4 2020)
NetflixVideo203.7M
Amazon Prime VideoVideo150.0M
SpotifyAudio144.0M
Tencent VideoVideo120.0M
iQIYIVideo119.0M
Disney+Video94.9M
YoukuVideo90.0M
Apple MusicAudio68.0M
Amazon Prime MusicAudio55.0M
Tencent Music (Group)Audio51.7M
ViuVideo41.4M
Alt BalajiVideo40M
HuluVideo38.8M
Eros NowVideo36.2M
Sirius XmAudio34.4M
YouTube PremiumVideo/Audio30M
Disney+ HotstarVideo18.5M
Paramount+Video17.9M
HBO MaxVideo17.2M
Starz/StarzPlay/PantayaVideo13.7M
ESPN+Video11.5M
Apple TV+Video10M
DAZNVideo8M
DeezerAudio7M
PandoraAudio6.3M
New York TimesNews6.1M

Another standout is the number of large streaming services based in Asia. China-based Tencent Video (also known as WeTV) and Baidu’s iQIYI streaming services both crossed 100 million paid subscribers, with Alibaba’s Youku not far behind with 90 million.

Disney Leads in Streaming Growth

But perhaps most notable of all is Disney’s rapid ascension to the upper echelons of streaming service giants.

Despite Disney+ launching in late 2019 with a somewhat lackluster content library (only one original series with one episode at launch), it has quickly rocketed both in terms of content and its subscriber base. With almost 95 million subscribers, it has amassed more subscribers in just over one year than Disney expected it could reach by 2024.

ServiceTypePercentage Growth (2019)
Disney+VideoNew
Apple TV+VideoNew
Disney+ HotstarVideo516.7%
ESPN+Video475.0%
Starz/StarzPlay/PantayaVideo211.4%
Paramount+Video123.8%
HBO MaxVideo115.0%
Amazon Prime VideoVideo100.0%
Alt BalajiVideo100.0%
YouTube PremiumVideo/Audio100.0%
DAZNVideo100.0%
Eros NowVideo92.6%
Amazon Prime MusicAudio71.9%
Tencent Music (Group)Audio66.8%
New York TimesNews60.5%
SpotifyAudio44.0%
HuluVideo38.6%
ViuVideo38.0%
NetflixVideo34.4%
Tencent VideoVideo27.7%
iQiyiVideo19.0%
Sirius XmAudio17.4%
Apple MusicAudio13.3%
YoukuVideo9.6%
PandoraAudio1.6%
DeezerAudio0%

The Disney+ wave also spurred growth in partner streaming services like Hotstar and ESPN+, while other services with smaller subscriber bases saw large growth rates thanks to the COVID-19 pandemic.

The lingering question is how the landscape will look when the pandemic starts to wind down, and when all the new players are accounted for. NBCUniversal’s Peacock, for example, has reached over 30 million subscribers as of January 2021, but the company hasn’t yet disclosed how many are paid subscribers.

Likewise, competitors are investing in content libraries to try and make up ground on Netflix and Disney. HBO Max is slated to start launching internationally in June 2021, and ViacomCBS rebranded and expanded CBS All Access into Paramount+.

And international growth is vital. Three of the top six video streaming services by subscribers are based in China, while Indian services Hotstar, ALTBalaji, and Eros Now all saw surges in subscriber bases, with more room left to grow.

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